FAQ

views/webpage_about.tpl

@@ -24,6 +24,8 @@
     <h4 class="mt-4">Why does this website ask me if I want to install it?</h4>
     <p>Spothole is a Progressive Web App, which means you can install it on an Android or iOS device by opening the site in Chrome or Safari respectively, and clicking "Install" on the pop-up panel. It'll only prompt you once, so if you dismiss the prompt and change your mind, you'll find an Install / Add to Home Screen option on your browser's menu.</p>
     <p>Installing Spothole on your phone is completely optional, the website works exactly the same way as the "app" does.</p>
+    <h4 class="mt-4">Why hasn't my spot/alert shown up yet?</h4>
+    <p>To avoid putting too much load on the various servers that Spothole connects to, the Spothole server only polls them once every two minutes for spots, and once every hour for alerts. (Some sources, such as DX clusters, RBN, APRS-IS and WWBOTA use a non-polling mechanism, and their updates will therefore arrive more quickly.) Then if you are using the web interface, that has its own rate at which it reloads the data from Spothole, which is once a minute for spots or 30 minutes for alerts. So you could be waiting around three minutes to see a newly added spot, or 90 minutes to see a newly added alert.</p>
     <h4 class="mt-4">What licence does Spothole use?</h4>
     <p>Spothole's source code is licenced under the Public Domain. You can write a Spothole client, run your own server, modify it however you like, you can claim you wrote it and charge people £1000 for a copy, I don't really mind. (Please don't do the last one. But if you're using my code for something cool, it would be nice to hear from you!)</p>
     <h2 id="privacy" class="mt-4">Privacy</h2>